Terms and Conditions

These terms set out the contract between us when you order items from this website:

Your Privacy and Personal Information

Our Privacy Policy is available at https://www.thefemininetouchdesigns/privacy-policy. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering Items From Us

Below, we set out how a legally binding contract between you and us is made.

Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

When you place your order at the end of the online checkout process, we will only accept your order when we email you to confirm this (Confirmation Email). At this point, a legally binding contract will be in place between you and us on these terms; and we will dispatch the items to you.

Ordering Digital Patterns from Us

The contents are only available for transfer in electronic form by e-mail

We grant you the right to use the contents of pattern downloads for private purposes only.

Any transfer of the content to third parties or the making of copies for third parties is not permitted unless you have written consent from us.

 International Orders

 If you order items for delivery to a country other than the United Kingdom, this section applies to you.

You will be the importer for the delivery of items to a country other than the UK. That means that, before placing an order, it is your responsibility to check that the items you are planning to import comply with any government import regulations, and that there are no local requirements or restrictions which may affect your receiving the items. Customs may inspect goods prior to delivery, which may cause delays

Most of the orders shouldn’t be charged customs as most are below the minimum customs duty threshold. This amount may vary from country to country and these fees are the responsibility of the customer. We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require payment of these additional charges, they must be paid by you in order for your package to clear customs.

Right to Cancel this Contract

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day we deliver the items.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, for example, an email before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the extra costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

To qualify for a refund/exchange, all items must be returned in original condition with all tags and packaging intact. If an item is returned to us worn, used or in an unsuitable condition, we won’t be able to give you a refund. Also, once you have started making a kit, or have unwrapped the yarn you have bought, we are unable to give you a full refund unless the product is faulty.

If you have received items you shall send them back not later than 14 days from the day on which you tell us you are cancelling the contract. The deadline is met if you send back the items before the period of 14 days has expired. You will have to bear the cost of returning the items.

We will make the reimbursement no later than 14 days after the day we received back from you any items supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Delivery

The estimated date for dispatch of the items is within 2-3 days of ordering. Digital patterns is by email within 24 hours.

If something happens which is outside of our control and affects the estimated date of dispatch, we will tell you a revised estimated date for dispatch of the items.

Payment

We will do all that we reasonably can to ensure that all of the information you give us when paying for the items is secure by using an encrypted secure payment mechanism. However, unless there’s negligence on our part, or breach by us of our legal duties we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will only be charged when placing the order.

The price of the items displayed on the site does not include the cost of delivering the items, which is listed separately when you reach the checkout.

We try to make sure that:

All sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in the size of items knitted from a kit, due to different knitting techniques; and

The colours of our items are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.